Return Policies at Salamander Shoes of Chicago
Unused merchandise is returnable for exchange or refund within 30 days after you receive your shoes.
No out-bound shipping charges are due for the first two exchanges, provided the exchange is made for a different size or color of the identical model (or last) of the original purchase.
We ask that returns be made in the same shipping box your shoes are received, if possible. We will accept delivery by USPS, Fedex or UPS on any business day. Return shipping charges are the responsibility of the customer. All shipping charges are non-refundable.
Orders received before 12.00 CST Monday-Friday are usually shipped the same business day. If you reconsider an order, please call us immediately and we will attempt to hold the package. However, once an order has left the premises, the order is considered filled and shipping charges will apply.
Our trained sales professionals will take the time to fit you with the style that is right for your needs. This service is obviously not available to the online shopper. For this reason, instore purchases may be returned for store credit or exchange only within 10 days of purchase. No refunds are issued.